Communication Templates That Boost Patient Collections

By Carol Ciluffo and Stacy Danahy, RN

Looking to improve point of service collections at your ambulatory surgery center?

Put yourself in a patient’s shoes and read everything your patients read about financial responsibility at your ASC—brochures, website pages, text messages, and portal messages. Are these materials crystal clear?

How To Improve Patient Collections at Your Ambulatory Surgery Center

By Carol Ciluffo, Director of RCM and Stacy Danahy, RN, VP of Operations

How a sore shoulder delivered some sweet RCM relief at one ASC.

Recently, Stacy was advising an ASC that had recently transitioned from being a hospital outpatient department (HOPD).

How To Pass Every ASC Survey with Flying Colors

By Jennifer Jacobson, RN

What keeps you up at night, health system executives?

If one of your answers is “worrying that our ASC isn’t fully prepared for the next time the surveyor comes knocking,” you’re not alone.

You know that survey duo is coming, but you don’t know precisely when or precisely what they’ll ask to see. And, you’re not 100-percent confident your ambulatory surgery center is ready for such survey scrutiny. One big area of concern: documentation.

Our mission is to create strong partnerships that improve the lives of patients and providers.

Compass Surgical Partners